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Terms and Conditions That Shape Your Account

When you open an account with maco 5d, you're entering into a straightforward agreement about how deposits work, what happens during withdrawals, and how we handle disputes.

Account eligibility and accessDeposit and withdrawal rulesGameplay and dispute handling
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maco 5d Terms and Conditions That Shape Your Account
GET HELP ANYTIME

How to Reach Us About Terms Questions

If you need clarity on any part of these terms—whether it's about account eligibility, how your deposits are held, or the dispute process—our support team is…

Live Chat Support Open a chat within your maco 5d account lobby Monday to Sunday, 8 AM…
Email Support Send your terms inquiry to [email protected] and expect a reply within 24 hours.
Help Centre Visit our FAQ section in-account for answers to common terms questions about deposits, withdrawals…
PROTECTING YOUR RIGHTS

How We Handle Your Data and Account Security

These terms include our commitment to keeping your account secure and your personal data private.

Data Encryption

All account information, deposits and withdrawals are encrypted end-to-end.

Identity Verification

We verify your identity with a government ID before processing your first withdrawal.

Session Management

Your session times out after 30 minutes of inactivity on desktop, and after 15 minutes on mobile.

Data Retention

We keep your account records and transaction history for seven years as required by Indonesian financial law.

Account Recovery

If you lose access to your account, contact support with proof of identity.

Data Access Requests

Write to [email protected] to request all data we hold on your account.

Answers to Common Terms Questions

These are the terms questions we hear most often from maco 5d players—about account rules, how your money is protected, what happens if there's a dispute, and how to keep your account in good standing. Each answer is grounded in what actually happens on your account.

If we detect rule violations—such as creating a second account, using false information, or attempting fraud—we'll suspend your account and freeze any balance pending investigation. You can appeal the suspension by writing to [email protected] within 14 days with your account details and explanation. We'll respond within five business days.

Yes, you can withdraw at any time. However, we verify your identity before processing your first withdrawal, which takes one business day. After that, DANA, OVO, GoPay and QRIS withdrawals usually clear to your wallet within the same day. Bank transfers may take up to two business days depending on your bank.

Game rounds are recorded and cryptographically verified. If you believe an error occurred, contact our support team with your account details, game ID, and a description of what happened. We'll review the round's server log within 24 hours and explain the result or process a correction if an error is found.

Yes, the same terms apply whether you're playing through our website or the maco 5d mobile app. Session timeouts, withdrawal rules, account verification and dispute processes are identical. The only difference is that mobile sessions time out faster (15 minutes vs. 30) to protect your account on portable devices.

We collect your name, date of birth, address and government ID number for account verification. We also log your email, phone number and payment methods. This data is encrypted and retained for seven years after account closure to satisfy financial regulations and support dispute resolution if needed.

When you request account closure, any remaining balance is paid out to your last verified withdrawal method—DANA, OVO, GoPay, QRIS or bank transfer—within two business days. After closure, you cannot reopen the same account. A new account would require fresh verification and would be treated as a separate registration.

Deposit references depend on your payment method. DANA, OVO and GoPay typically allow up to 50 million rupiah per transaction, while QRIS transfers may vary by your bank. We don't set daily withdrawal limits, but your bank may. Contact our support team if you need clarity on limits for your specific payment method.

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