Questions about your legal rights on maco 5d
Yes. Log into your account, go to settings and select data download to receive a copy of everything we hold about you. If you need help, contact our support team via live chat or email and we'll send your data within 5 working days.
Your account remains active and your wallet balance is preserved. We keep your information as long as you want the account open. If you wish to close it permanently, go to account settings and request closure; we'll delete your data after the legal retention period expires.
Before your first payout, we ask for a photo ID and proof of address. These documents confirm your identity and prevent fraud. Once verified, future withdrawals to your DANA, OVO, GoPay or QRIS account process without additional checks unless we detect unusual activity.
Your DANA, OVO, GoPay and QRIS details never touch our servers directly — payment providers handle them using industry-standard encryption. We store only your payment method name and the last few digits for your reference and withdrawal history.
Yes, where local law permits. Contact support with a written closure request. We'll close your account immediately, and after the legal retention period, all your personal data is deleted from our systems.
Contact our support team with your account number and reason for appeal. We'll review the transaction against our terms and send you a detailed explanation. If you believe an error occurred, we'll investigate and correct it if warranted.
No. We do not sell or share your information with marketers or advertisers. We share data only with payment processors and only where needed to process your DANA, OVO, GoPay or QRIS transactions, or where law requires it.
